Although employed, my resume and portfolio remain online for reference purposes.
Full details regarding the responsibilities of my current positions are not included.
Natural Sourcing specializes in the procurement and supply of an extensive range of natural, conventional and organic ingredients for cosmeceutical, fragrance & perfumery, spa, massage and aromatherapy applications.
I also am the Marketing/Advertising Manager for several of Natural Sourcing's trademarked properties including but not limited to:
• From Nature With Love
• Beauty By the Batch
AromaWeb is presently the world's largest informational aromatherapy Web site presented in the English language.
- Goshen, NY
2000 - March, 2002
Senior Web Developer
dual roles as senior Web developer and lead Web designer.
Developed, co-developed, provided graphic design/creation,
composed administrative documentation and/or provided maintenance
services for over 40 Web sites for Floating Head and its
outside clients. Major responsibilities also included research,
reporting, content writing, client communications and technical
designer for 19 sites.
developer for 14 sites.
various ColdFusion applications and content management
backend areas. Applications include custom CF ecommerce
system, message system, eCard system.
as remote administrator for 10 SQL 7 datatabases.
creation and layout design:
creation for most sites where I acted as lead designer.
design for four sites.
and GIF89a banner ad design.
for troubleshooting, reporting and overseeing server issues.
Acted as liason between server administrators and management.
for all company passwords (e-mail, ftp, sql database,
backend content admin areas, external sites).
for 96 company owned domains.
backups of sites and original graphic files.
frequent compliments from superiors and clients on quality
work, support and professionalism.
exceptional marks (92 and above out of 100) on each performance
search engine optimization and submission for selected
marketing staff how to evaluate Web traffic and referrer
data and setup spreadsheet template for their ongoing
Web staff about Web design strategies and search engine
for reviewing resumes of Web developers and designers
and for conducting initial interviews with potential candidates.
well with clients and walked them through the content
administration backend areas.
preflite procedures. Provided documentation on over 20
backend administration areas as well as for other development/design
site testing procedures.
1996 - July 2000
Web Developer and Marketing Specialist
co-developed, provided graphic design and/or provided maintenance
services for over 70 Web sites for Heritage Newspapers and
outside clients. Major responsibilities also included marketing
research, reporting, content writing, client communications
and technical support.
Developed, co-developed and maintained a wide array of
Web sites for both large and small clients.
ranged from large ASP sites to small, static sites.
and conversed regularly with clients.
eight proprietary marketing and technical handbooks for
the exclusive use of Heritage Multi-Media's clients:
a Business Presence on the World Wide Web
and Organizing the Written Content for Your Web Site
An Introduction to Effective E-mail Correspondence
Your Web Site
Your Site's URL to the Search Engines
for researching and reporting on Web-related technologies.
for researching and reporting on marketing strategies
for the benefit of HMM, its clients and Heritage Newspapers.
the majority of text for the Heritage Multi-Media Web
site, composed copy for several print ads, and assisted
various clients in the content writing for their sites.
an image of the advertisement
extensive Web site critiques for new and potential clients.
all incoming general feedback and inquiry e-mail flowing
into each of the Heritage Newspaper properties for approximately
frequent compliments from clients on excellent service,
support and professionalism.
the grade "Outstanding" for all five categories
on my last performance review. "Outstanding"
is the highest grade achievable for each performance category.
received outstanding performance reviews.
(Roger Wagner Publishing, Inc.) - El Cajon, CA
1996 - Aug. 1996
Syndicomm Online Management, Inc., I was contracted to develop
and maintain Roger Wagner Publishing Inc.'s HyperStudio
Web site (now owned by Knowledge
Adventure, Inc.). HyperStudio is a multimedia product
for Windows, Macintosh, Apple, and Acorn computers and had
registered software users in excess of 1,000,000 at the
Quality Computers - St. Clair Shores, MI
1995 - Feb. 1996
Development and Documentation Supervisor
was an online service specifically targeting educators and
the layout, graphics and wrote the HTML code for the accompanying
200+ page Web site.
the graphics and layout for the proprietary client/server
100+ page written documentation and reference lists for
both Client and Server software products.
the entire production of product documentation in both
print and online versions.
and reviews the educational content of theLINQ.
internal support to technical support department and sales
the testing and bug reporting of new software builds.
feedback to third party vendor on application stability,
testing results, suitability issues, and provide feature
schedule for new software releases.
special projects including but not limited to product
CD-ROM demonstration disk development.
detailed reports on server attributes.
written update materials for customers including but not
limited to update letters and addendums.
Online Inc. - Vienna, VA
Quality Control Supervisor for AOL Guide Program
Ensured quality of performance and high morale level of
12-15 staff members assigned to my team.
ongoing training and clarification of procedures to staff.
performance of staff members.
motivation, support, and assistance to staff in fulfilling
their customer service duties.
disputes between staff members.
Online Inc. - Vienna, VA
significant experience and insight into the unique and
valuable characteristics of online communities.
subscribers on how to utilize the online service and Internet
to meet their needs via the online service's real-time
technical assistance to subscribers with general computing
and host live chat area help rooms and other areas of
the online service's code of conduct
members who violate the code of conduct.
effective communication and personal skills to maintain
peaceful and pleasurable atmosphere within the real-time
chat areas of the service.
assisted in the training of new customer support representatives.
intensive six-week training course.
Online Inc. - Vienna, VA
1994 - Aug. 1994
Technical Support Member Advisor
(held this position concurrently with the position mentioned
in-depth technical assistance and customer support via
electronic mail (e-mail) to subscribers.
areas of the service, and advised subscribers on how to
efficiently utilize the service to meet their needs.
computer system and telecommunications difficulties.
subscribers on how to perform various tasks on Macintosh
and PC computer equipment.
subscriber cancellations and increased subscribers' satisfaction
due to prompt, knowledgeable, and personable support.
to approximately 240 inquiries per day.
technical services department by providing detailed reports
on errors and technical problems that arose with the service.
with the management team to create a friendly and helpful
environment for members.
City Macintosh User Group - Dearborn, MI
a nationally acclaimed Macintosh User Group (MUG) based
in the Metro-Detroit area.
'National User Group' status with Apple Computer Inc.
User Group Connection for the MUG's membership consisting
of persons from 32 states and 4 countries.
and supervised the following programs:
liaison with other Macintosh user groups for joint
promotion and referrals.
national online services and computer magazines for
free promotion of MUG.
promotional flyers and brochures
press kits for use in requesting review copies of
of MUG newsletter, MacInTimes.
and published each issue.
over 20 different software packages.
reviews have been published by over 20 different
U.S., Japanese, and Canadian user groups, and
have appeared on the monthly subscription CD-ROM,
mailings of newsletters by scheduled due-dates.
Operator for the MUG's Bulletin Board Service (BBS)
layout of BBS.
all aspects of the BBS including keeping the system
in operation, monitoring for errors, verifying all
newly uploaded files, categorizing the 11,000 files
held in the online software library, helping members
with their questions, and established the guidelines
set forth for the use of the BBS.
Lutheran Church - Dearborn, MI
Actively involved in leadership:
to Church Council by 1,100 member congregation.
Christian Education Committee (1989-1992).
Grade Sunday School Teacher (1989-1990).
Typesetting and Design - Dearborn, MI
my business expertise and Macintosh DTP knowledge to establish
an in-home desktop publishing business.
responsibilities included copy development, creation of
graphics, layout design, and final paste-up and printing
of advertising circulars, newsletters, brochures, programs,
and price lists.
a direct-mail advertising campaign. The response rate
was 200% greater than the industry average for similar
promotions. The exceptional response to this campaign
is attributed to the design, copy choice, and targeted
market for the advertisement.
Instruction by Wendy Robbins
- Clinton Township, MI
my marketing and musical background to establish a business
teaching guitar and music theory.
a successful market niche for the service.
curriculum for beginning through advanced students, and
motivated students to achieve set goals.
time management skills effectively for scheduling 30 students
weekly in addition to attending college full-time.